DELETE YOUR ACCOUNT & DATA

EmoCity by EmoPulse · Last updated: June 12, 2026

HOW TO DELETE YOUR ACCOUNT

The fastest way is in the app itself: sign in, open Settings, and use Delete Account at the bottom of the page. It takes effect immediately and needs no approval from us. If you would rather not sign in, email info@emopulse.appfrom the address you registered with, subject “Delete my EmoCity account”. No reason is required either way.

WHAT GETS DELETED

Your account record, your name and email address, and all scan results stored under your account (mood, stress, composure and heart-rate-estimate scores, timestamps, and history) are permanently deleted. This is the complete set of personal data EmoCity holds for an account.

WHAT WAS NEVER STORED

Your camera and microphone are processed entirely on your device and are never uploaded. No video, audio, or facial-landmark data ever reaches our servers, so there is nothing of that kind to delete.

HOW LONG IT TAKES & WHAT MAY BE RETAINED

Deletion requests are completed within 30 days. Limited records required by law (for example, billing records for purchases made on our website) may be retained only for the period required by applicable accounting and tax regulations, after which they are deleted.

CONTACT

Questions about deletion or your data:

EmoPulse
Email: info@emopulse.app
Privacy Policy: emo.city/privacy